Media Release

03 May 2017

Rich-Phillips: Service reform stalls under Labor

Wednesday 3 May 2017

Service reform stalls under Labor

Labor has botched its Service Victoria initiative which was supposed to deliver better and more efficient transactional services to Victorians.

Last year’s budget allocated $81 million to the project to transform the way in which citizens interact with government on basic service delivery.  This year’s budget reveals that $24 million of that remains unspent as the project has floundered due to lack of government leadership and direction.

While Service Victoria has spent up big on bureaucrats and new offices it has failed to deliver the promised new digital channels.

Victoria’s world class technology industry which could deliver this project with ease, is frustrated by the government’s failure to engage with them, its failure to get on with this project, and its failure to deliver for Victorian taxpayers.